30-day returns
Unused physical items in their original packaging can be returned within 30 days of delivery for a refund to your original payment method.
What cannot be returned
- Digital gift cards and software or subscription codes once they have been sent.
- Personal care items that have been opened, for hygiene reasons.
- Items damaged through misuse.
How to start a return
- Email support@cartplatforms.com or call +1 412-221-8800 with your order number (it starts with CPL-).
- We reply with a return authorization and the return address.
- Pack the item securely and send it back. We recommend a tracked service.
Refunds
Once your return arrives and is checked, we issue the refund within 5 business days. Your bank may take a few more days to show it. Original shipping charges are refunded only if the return is due to our error.
Damaged or wrong items
If something arrives damaged or is not what you ordered, contact us within 7 days with a photo. We will send a replacement or a full refund, including shipping, at no cost to you.
Exchanges
The quickest way to exchange is to return the original item and place a new order for the one you want.